Today's class was great!!! I am leaving class today with a new view on how your strategy should determine your day to day life in a hotel. I have learned that your mission/vision statements must be precise and fit into several key areas. You then begin to have an understanding why so many are ineffective. They are generally ineffective as they are vague and not known throughout an organization. Happy to be back at Cornell and at the General Managers Program
Sean
Get a daily, insider's look into the Cornell School of Hotel Administration's General Managers Program. Join Sean Hardy, Director of Operations for California's Fairmont Miramar Hotel & Bungalows, as he experiences first-hand this intensive, 10-day training program for hospitality industry managers.
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